Return & Replacement

If goods are not delivered to you within 30 days of the supply date (expected day of delivery), you have the right to cancel your order.

To apply for a refund/return, please follow these steps:

1.Send an email to our sales support for return/refund authorization.

2.We'll check and verify your issues.

3.We'll offer solutions to customers on a case-by-case basis.

By returning products to Allelco, the customer certifies that the products were purchased from Allelco and there has been no substitution in whole or part of the same product from another supplier, distributor, or other such sources of the product. All products are returned at the customer's risk and expense if it's due to the customer's faults (such as a mistaken purchase) and should be undamaged by the customer and in their original packaging. Appropriate precautions must be taken in respect of products classed as 'static sensitive'. ESD or moisture-sensitive products should not be opened except under controlled conditions.

*Returns are normally accepted within 365 days from the date of the parcel delivered. This period is considered the quality guarantee period.

*If a customer believes the product is defective and wishes to return it for a replacement or refund, the return must be initiated within 30 days after confirmation with our sales personnel.

*When a customer requests a return due to "non-original/fake/quality problems", a valid quality report from a third-party authoritative organization recognized by our company is required for the return and exchange.

*Return freight charges must be prepaid; we will not accept COD shipments.

*Allelco does not guarantee a full refund in the case of a force majeure event, but we will do our best to compensate for any loss incurred.

*We will not accept return/refund applications if defects in the products result from improper handling during or after shipment, misuse, neglect, improper installation or operation, repair, alteration, accident, or for any other cause not attributable to defective workmanship.